Contribute to the reliability of a successful network through knowledge, skills, configuration, and problem solving techniques.


A+ Certified Service Technician
Network+ Certified Professional

Certified Computer Technician
Certified Network Systems Technician

Microsoft Certified Professional
Windows 2000 Professional
Windows 2000 Server
Windows 2000 Network Environment

Microsoft Certified Systems Administrator

Knowledge & Skills



  • Troubleshoot, install and configure expansion cards: modems, NIC's, hubs., sound cards, video cards
  • Ability to remove, install and configure CD-ROM, CD-burners, hard drives, floppy drives, removable drives, power supplies
  • Troubleshoot, install, remove and configure AT-ATX motherboards


  • Load, configure and troubleshoot MS-DOS, 9X, 2000 Professional/Server
  • Load, configure and troubleshoot WINS, DHCP, DNS, and Print servers
  • Install an troubleshoot device drivers
  • Oracle
  • MS Word for Windows
  • Excel
  • WordPerfect8
  • Paradox
  • Quattro Pro
  • PSI Plot Graph
  • Medical Manager
  • PowerPoint



  • Configure and administer DHCP, WINS, DNS services to implement a functional intranet
  • Deploy Remote Installation Services (RIS) in order to remotely install operating systems using Windows 2000
  • Install, setup and administer Servers and Workstations on LAN with Windows 2000 and 9X
  • Manage users and computers through use of group policies
  • Microfiche Equipment
  • Data Communications
  • Cargo Transportation
  • Inventory Control
  • Insurance Processing

Professional Membership

  • CompTIA IT Professional Member


San Antonio College of MDA
5/02 - 7/03
Diploma for Network Specialist

Computer Network Specialist Program
  • Completed 900 hours/49.5 credit hours 
  • Awards for Professionalism, Accomplishment, Academic and Attendance
  • Course of study: Human Relations, Oral Presentation, Business Communications
San Antonio College of MDA
4/94 - 9/95
Diploma for Medical Computer Specialist

Medical Computer Specialist Program
  • Awards for Professionalism, Accomplishment, Academic and Attendance
  • Recognition: Director's and President's List's
  • Course of study:  Computerized and manual accounting, insurance processing, insurance coding
San Antonio College
8/91 - 12/92
A.A.S. in Computer Science

Computer Science Program
  • Course of study: Cobol, C, RPG, JCL, Assembly, CICS for Cobol, 4GL Focus, Microcomputer Applications

Work History

Infrastructure Services, Inc.,
05/01 - 04/02

Grand Prairie, TX

Operated different types of street sweeping vehicles to insure both residential and highways were cleaned of dirt, leaves and sand. Responsible for daily log, route trip, and operator maintenance of equipment.
Kennmark Group, 
9/98 - 04/01
Significant position: San Antonio Water Systems, East Side Service Center: Database Clerk.

San Antonio, TX
Temporary Worker

Updated Oracle database with current information on all types of valves for fire hydrant system, to include blow-off, air release, fire hydrant valves, mainline, and all types of fire hydrants used. Information included street address, type of valve, function, manufacturer, and location from nearest street corner. Developed training manual for current position.
Corestaff Staffing Services, 
10/89 - 8/98
Significant Position: Southwest Research Institute, Chemistry & Chemical Engineering Division: Administrative Clerk

San Antonio, TX
Temporary Worker

  • Maintained monthly calendar of section projects and activities.
  • Developed and maintained databases to include all labs productivity.  Business and professional contacts, completed projects, prospective client proposals.
  • Inventory of all on-hand chemicals.
  • Tracked office supplies Purchase Order request file.
  • Created and updated book for all Material Data Safety Sheets that corresponded with on hand chemicals as required by the Occupational Safety & Health Administration.
  • Created, maintained, and revised a program synopsis for all completed projects, including graphs and Visio layouts.
  • Assembled and processed handouts for mailing to prospective clients.
Med - Fast 
 9/95 - 5/96

San Antonio, TX
Billing Clerk

Entered patient information into computer system, posted payments to the correct accounts, and billing patients' insurance carriers for services provided. (Hired after completing a 3-month externship)

Mesquite, TX

Transport various types of cargo throughout the United States and Canada. Responsible for daily logs, trip planning, and bills of lading. 

Randolph AFB, TX
Team Leader

Operated, maintained, troubleshot microfiche equipment, and filing system for Air Force wide personnel records, in order to centralize the system used.
STOP N GO                                                     
4/ 90 - 12/ 90           

San Antonio, TX

Customer service, cash register, inventory control
U.S. ARMY                                                     
07/69 - 08/89

  Site Manager

Overall responsibility for the operation, and maintenance of a Data Communications Center, which transmitted and received messages worldwide for 25 major offices. Performed installation, operation, and maintenance for a central telephone office servicing 300 people. Maintained four secure telephone systems, which were connected worldwide, one automatic voice network, Responsible for operation and maintenance for a local area radio network. 
Lead Instructor
Instruct operations of three Data Communications Systems. Evaluate new instructors. Create, and revise lesson plans. Test new software. Revise technical manuals