Laura J. Smith
Phone: 210-326-1878 E-Mail:  lauraJsmith7@hotmail.com
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OBJECTIVE:
Contribute to the reliability of a successful network through knowledge, skills, configuration and problem-solving techniques.  Apply expertise in networking solutions acquired through professional certifications.
CERTIFICATIONS:
CompTIA A+ Certified Professional  
CompTIA Network+ Certified Professional  
 ETA -I Certified Computer Service Technician (CST)  

Microsoft Windows 2000 Server
KNOWLEDGE & SKILLS:
NETWORKING:  
  • Design, install, setup and administer servers and workstations on LANs with Windows 2000, NT 4.0 and 9x
  • Configure and administer DHCP, WINS and DNS services to implement a functional intranet
  • Deploy Remote Installation Services (RIS) in order to remotely install operating systems
  • Install and configure print server to provide network printing services
  • Familiar with router configuration and subnetting
  • Install and configure Network Address Translation (NAT) server for Internet access from a private network
  • Optimize system resources through use of Performance Monitor, Event Viewer and Device Manager
  • Manage storage use through the creation of striped, mirrored, spanned, striped with parity and simple volumes
  • Manage users and computers through use of group policies
SOFTWARE:
  • Load, configure and troubleshoot MS-DOS, Windows 3x, 9x, NT 4.0 Workstation/Server and 2000 Professional/Server
  • Install and troubleshoot device driver and driver signing policies
  • Load, use and troubleshoot MS Office 2000
  • Implement and manage software installation to users and computers through publishing and assigning with Group Policy Object (GPO)
HARDWARE:  
  • Troubleshoot, install and configure expansion cards:  modems, NICs, sound cards and video cards
  • Install, remove, configure and troubleshoot peripheral devices
  • Troubleshoot, install, remove and configure AT-ATX motherboards
  • Copper cabling installation including: patch and crossover cables
  • Ability to remove, install and configure CD-ROM, CD-burners, hard drives, floppy drives, removable drives and power supplies
EDUCATION:
Microsoft IT Academy, San Antonio College of Medical & Dental Assistants
  • Computer Networking Specialist Program Graduate 2004
  • Completed 900 hours/diploma
  • Successfully completed over 330 hands-on training projects, including building computers, loading and troubleshooting PC software and hardware, and supporting  and administering Windows 9x, NT 4.0 and 2000 networks.
  • Award for Academic Achievement
Feb 04 to Current

San Antonio, TX

ITT Technical Institute of Technology
  • Computer Network Systems Graduate 2003
  • Associate of Applied Science
  • Completed 96 credit hours/1332 clock hours
  • Installation, configuration, and management of Microsoft Operating Systems, such as 9x and NT 4.0, networking standards and protocols, and database development
Jun 01 to Jun 03

San Antonio, TX

WORK HISTORY:
H-E-B Warehouse - Receiving Department, CRT Operator
  • Received and distributed productions, work, and receiving schedules, conferring with department supervisors to determine progress of work and completion
  • Established and processed incoming orders for merchandise from over 50 vendors
  • Maintained and kept records and logs documenting incoming shipments
Jul 03 to Feb 04

San Antonio, TX

City of San Antonio - Environmental Services, Administrative Assistant
  • Gathered and prepared payroll data, ensured it was submitted according to City Guidelines; checked timecards thoroughly; input and verified payroll by designated deadlines with minimum errors
  • Administered paperwork for assigned department which consisted of over 100 employees; i.e., absences, accident reports, change of status, terminations, and personnel requisitions in accordance to City policies
  • Maintained leave book daily and calculated leave balances at the end of each month
Oct 02 to May 03

San Antonio, TX

City of San Antonio - Police Department/Sex Crimes Unit, Administrative Assistant
  • Ensured all department police reports were input into police database in an expeditious manner
  • Maintained personnel records, payroll sheets, and pink slips; answered multi-line telephone and took messages; filed and distributed mail for over 30 detectives
  • Responded to and resolved difficult and sensitive citizen inquiries and complaints
May 02 to Oct 02

San Antonio, TX

U.S. Marines - Data Communications Specialist
  • Assisted in installation of local area networks for fixed and mobile network environments
  • Assisted in troubleshooting minor hardware, software, and networking problems for local and remote peripheral equipment
  • Provide technical assistance to PC users concerning the use of computer hardware, software, including printing, installation, electronic mail, downloading files from the Internet and intranet
May 97 to May 01

San Diego, CA