- Load, configure and troubleshoot MS-DOS, Windows 3x, 9x, NT 4.0 Workstation/Server and 2000 Professional/Server
- Install and troubleshoot device driver and driver signing policies
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- Load, use and troubleshoot MS Office 2000
- Implement and manage software installation to users and computers through publishing and assigning with Group Policy Object (GPO)
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| HARDWARE: |
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- Troubleshoot, install and configure expansion cards: modems, NICs, sound cards and video cards
- Install, remove, configure and troubleshoot peripheral devices
- Troubleshoot, install, remove and configure AT-ATX motherboards
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- Copper cabling installation including: patch and crossover cables
- Ability to remove, install and configure CD-ROM, CD-burners, hard drives, floppy drives, removable drives and power supplies
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| EDUCATION: |
Microsoft IT Academy, San Antonio College of Medical & Dental Assistants
- Computer Networking Specialist Program Graduate 2004
- Completed 900 hours/diploma
- Successfully completed over 330 hands-on training projects, including building computers, loading and troubleshooting PC software and hardware, and supporting and administering Windows 9x, NT 4.0 and 2000 networks.
- Award for Academic Achievement
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Feb 04 to Current
San Antonio, TX |
ITT Technical Institute of Technology
- Computer Network Systems Graduate 2003
- Associate of Applied Science
- Completed 96 credit hours/1332 clock hours
- Installation, configuration, and management of Microsoft Operating Systems, such as 9x and NT 4.0, networking standards and protocols, and database development
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Jun 01 to Jun 03
San Antonio, TX |
| WORK HISTORY: |
H-E-B Warehouse - Receiving Department, CRT Operator
- Received and distributed productions, work, and receiving schedules, conferring with department supervisors to determine progress of work and completion
- Established and processed incoming orders for merchandise from over 50 vendors
- Maintained and kept records and logs documenting incoming shipments
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Jul 03 to Feb 04
San Antonio, TX |
City of San Antonio - Environmental Services, Administrative Assistant
- Gathered and prepared payroll data, ensured it was submitted according to City Guidelines; checked timecards thoroughly; input and verified payroll by designated deadlines with minimum errors
- Administered paperwork for assigned department which consisted of over 100 employees; i.e., absences, accident reports, change of status, terminations, and personnel requisitions in accordance to City policies
- Maintained leave book daily and calculated leave balances at the end of each month
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Oct 02 to May 03
San Antonio, TX |
City of San Antonio - Police Department/Sex Crimes Unit, Administrative Assistant
- Ensured all department police reports were input into police database in an expeditious manner
- Maintained personnel records, payroll sheets, and pink slips; answered multi-line telephone and took messages; filed and distributed mail for over 30 detectives
- Responded to and resolved difficult and sensitive citizen inquiries and complaints
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May 02 to Oct 02
San Antonio, TX |
U.S. Marines - Data Communications Specialist
- Assisted in installation of local area networks for fixed and mobile network environments
- Assisted in troubleshooting minor hardware, software, and networking problems for local and remote peripheral equipment
- Provide technical assistance to PC users concerning the use of computer hardware, software, including printing, installation, electronic mail, downloading files from the Internet and intranet
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May 97 to May 01
San Diego, CA
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