OBJECTIVE
Use knowledge and skills combined with problem-solving and configuration techniques to develop reliable and productive networks. Apply expertise of operating systems and networks through professional certifications.
PROFESSIONAL CERTIFICATIONS
CompTIA A+ Certified Computer Technician
CompTIA Network + Certified Support Specialist
Microsoft Certified Professional in Windows 2000 Professional and Server  (Projected completion date November 2001)
KNOWLEDGE AND SKILLS

Hardware

386-Pentium series installation, configuration, and troubleshooting
Peripheral device installation, configuration, and troubleshooting
Expansion cards, routers, modems, hubs, and other networking
     component installation, configuration, and troubleshooting
Create and install Cat 5 cable (patch/crossover)
Computer Technician troubleshooting and repair

Operating Systems and Software
MS-DOS, Windows 3.1, 95, 98, 98se, NT 4.0 Workstation and Server,
    Windows 2000 Professional and Server
Visual Basic for Applications for Office 2000 Development
Office 2000 installation, configuration, and operation
Windows 2000 Server unattended installations
FrontPage, Word, Access, PowerPoint, and Excel 2000/2002

Networking
Networking administration and troubleshooting
Design and install intermediate network
Configure and administer DHCP, WINS, DNS, server services
Deploy Remote Installations (RIS) to migrate from Windows NT 4.0 to   
     Windows 2000
Implement password policies
Internet operations
Server and workstation installation and configuration
Manage local and domain-wide groups through Active Directory
Optimize system resources through use of Performance Monitor in order
     to find and resolve bottlenecks
Manage storage use through the creation of striped volumes, mirrored
     volumes, basic disks, dynamic disks
Configure Terminal Services Server and Client
  Install and configure secure VPN's over Internet connection
  Install and configure IIS servers and create websites
  Writing proposals for upgrading new network infrastructures, including
      cost, content, research, and designs, for medium-size businesses

Education
Jan 2001-Oct 2001
San Antonio College MDA, Information Technology
     Computer Network Specialist (CNS) Program
     ( a 900 clock-hour/ 49.5 credit hour diploma program)
Academic Awards
Over 300 lab hours: hands-on training experience
  • Construct and configure computers
  • Troubleshoot and repair computers
  • Design, install, and configure LANs
  • Configure and troubleshoot Windows NT 4.0 and 2000 network components
May 1998-Aug 1998
U.S. Army, Advanced Individual Training
    Automated Logistics Specialist (92Alpha)
Academic Awards
Awards of Excellence
Leadership Awards
Hands-on training
  • Shipping and receiving of military parts and weapons
  • Computer updates of war-time materials
  • Ordering military components vital to the mission
  • Update soldiers' 201 files, and contracts to the Army/ National Guard
  • High security clearance
Aug 1987-Aug 1993
San Antonio College
  • Education Major
  • 37 credit hours
  • Basic vocational courses
WORK HISTORY
West Telemarketing Corporation March 2001 - June 2001
Outbound Representative: Provide customer service to Verizon customers world-wide. Verify  local and long-distance plans for day and nighttime, for peak and off peak hours. Convince customers to switch to Verizon long-distance if not their primary carrier.
U.S. Army, Texas National Guard 1998 - Present
Automated Logistics Specialist (92Alpha): Shipping and receiving of military parts and weapons. Update soldiers' 201 files and contracts to the National Guard. Issue and update soldiers' military licenses. Update military inventory reports. Ordering parts necessary to the missions. Dispatch vehicles to authorized personnel.

 

ASCII Electronic Resume