Objective
Contribute to the reliability of a successful network through knowledge, skills, configuration and problem-solving techniques. Apply expertise in networking solutions acquired through professional certifications.
Certifications
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Professional (MCP)
Windows 2000 Professional
Windows 2000 Server
Managing a Windows 2000 Network Environment
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional
CompTIA i-Net+ Certified Professional
ETA-I Certified Computer Service Technician (CST)
ETA-I Certified Computer Network Systems Technician (CNST)
International Webmaster's Association/HTML Writer's Guild Certified Web Professional Associate (CWPA)
Certified Internet Webmaster Associate (CIWA)
Knowledge and Skills
Networking
  • Design, install, setup and administer Servers and Workstations on LAN with Windows 2000, NT 4.0 and 9x
  • Configure and administer DHCP, WINS and DNS services to implement a functional intranet
  • Deploy Remote Installation Services (RIS) in order to remotely install operating systems
  • Install, configure, implement, and administer Virtual Private Networks (VPN)
  • Install and configure Network Address Translation (NAT) server for Internet access from a private network
  • Install, configure and administer SQL server 2000 for database management
  • Optimize system resources through use of Performance Monitor, Event Viewer and Device Manager
  • Manage storage use through the creation of striped, mirrored, spanned, striped with parity and simple volumes on basic and dynamic disks
  • Configure Terminal Services Server and Client
  • Install and configure print server to provide printing services for the network
  • Install, configure and administer Exchange server 2000 to send and receive e-mail among employees
  • Manage user and computers through use of group policies
Software
  • Load, configure and troubleshoot MS-DOS, Windows 3x, 9x, NT 4.0 Workstation /Server and 2000 Professional /Server
  • Load, configure and troubleshoot RIS, SQL, Active Directory, Exchange and Terminal Services Server
  • Some knowledge of C++, Pascal and HTML with limited knowledge of Visual Basic
  • Install and troubleshoot device driver and driver signing policies
  • Knowledge of Dreamweaver and FrontPage for building and maintaining web pages
  • Load, use and troubleshoot MS Office 2000, Studio MX, Visio and Corel 10 Graphics Suite
  • Implement and manage software installation to users and computers through publishing and assigning with Group Policy Object (GPO)
  • Load, configure and troubleshoot WINS, DNS, DHCP, NAT and Print servers
Hardware
  • Install, troubleshoot, configure and add 386-Pentium processors
  • Troubleshoot, install and configure expansion cards: modems, NICs, hubs, sound cards, video cards, and routers
  • Install, remove, configure and troubleshoot peripheral devices
  • Troubleshoot, install, remove and configure AT-ATX motherboards
  • Copper cabling installation including: patch and crossover cables as well as punch down blocks with Cat5 and Cat5e UTP cable
  • Ability to remove, install and configure CD-ROM, CD-burners, hard drives floppy drives, removable drives and power supplies
  • Troubleshoot and configure switches, bridges and brouters

Education and Training
San Antonio College of MDA
4011 San Pedro Suite 203
San Antonio, TX 78212
2002-2003

Major: Computer Network Specialist
Completed: 900 hours/49.5 credit diploma
Successfully completed over 315 hands-on training (building, loading and troubleshooting PC software and hardware; building, supporting and administering Windows 9x, NT 4.0 and 2000 networks) As well as over 200 hours of individual training
Class Representative
Perfect Attendance Award
5 Accomplishment Awards
Academic Award

McPherson College
1600 E. Euclid
McPherson, KS
2000-2001
Major: Computer Science
Completed: 25 credit hours
Including 8 credit hours of programming in Pascal and C++

Work Experience

CTRC
7979 Warzbach
San Antonio, TX

PC Technician:
Building, rebuilding and maintaining PC's
Install, configure and troubleshoot Office 2000

Hands on experience with users and PC's
Over the phone troubleshooting
Administering and maintaining user network

West Telemarketing
10931 Laureate Dr.
San Antonio, TX
Sales Representative:
Exceeded quota by 20-50% daily
Dealt with customers and problems over the phone
Preferred Advertising
405 E. Nakoma Suite 103
San Antonio, TX
Sales Representative:
Maintained quota daily
Trained employees in effective tactics
Physically dealt with customers and problems over the phone

McPherson College
1600 E. Euclid
McPherson, KS

Student Assistant:
Prepared Power Point presentation
Formatted and edited documents in Word
Filed papers, tests and grades
Handled confidential documents
Miscellaneous secretarial remnants
McPherson College
1600 E. Euclid
McPherson, KS
Telethon Operator:
Collected $5000 in two weeks
Kept logs of all calls made and money received
Talked with graduates on personal level about life
and college happenings
UTSA/AT&T
1514 W. Durango
San Antonio, TX
Student Teacher:
Taught basic computer skills
Demonstrated how to efficiently use the Internet
Explained how to create Power Point presentations
Showed students how to create and edit custom sounds and graphics
Objective
Certifications
Knowledge
Education
Work History
Paper Resume
References