Gerardo Ponce

PO Box 240993

San Antonio, TX 78224

phone- (210) 421-0853

e-mail: gp_ponce@hotmail.com

OBJECTIVE

Use my knowledge in computers to benefit a cutting edge company that can offer continued challenges and educational opportunities.

QUALIFICATIONS

CompTIA Network +
(to be achieved in March 2001)

SKILLS

Hardware

386-Pentium installation, configuration and troubleshooting
Expansion card / component installation and configuration
Peripheral device configuration and troubleshooting

Networking

Basic network design and installation
Server and Workstation installation and configuration
Network administration and troubleshooting
Remote access / Internet operations

Operating Systems / Software

MS-DOS, Windows 3.1 / 95 / 98 / NT 4.0 / 2000 Workstation and Server
Office 2000 installation, configuration and component operations

Professional Skills

Written and oral communication
Human relations and ethics
Bilingual-Spanish (speak, read & write)

EDUCATION

2000-2001 San Antonio College of Medical and Dental Assistants

San Antonio, TX Computer Network Specialist Program

1998-1999 University of Texas at San Antonio San Antonio, TX

6 hours completed

1989-1998 Palo Alto College San Antonio, TX

60+ hours Core/Marketing Completed

EMPLOYMENT SUMMARY

SBC Corporate Call Center-Pacific Bell Sales Agent (mostly Spanish)

Selling custom calling services

Customer Service

Baptist Medical Center-Patient Placement Specialist / Super user

Gather, present, update proper registration procedures as approved by supervisors and management

Coordinate troubleshooting efforts

Patient registration (customer service)

Verification of Insurance

Collection of co-pays and deductibles

M & S X-ray and Associates

Greet and register patients before MRI

Alpha-numerical filing of films and reports

Verification of Insurances/ Workers Compensation Claims

Collection of co-pays and deductibles