Gerardo Ponce

PO Box 240993
San Antonio, TX 78224
phone- (210) 421-0853
e-mail: gp_ponce@hotmail.com

OBJECTIVE

Use my knowledge in computers to benefit a cutting edge company that can offer continued challenges and educational opportunities.

QUALIFICATIONS

CompTIA Network + 
(to be achieved in March 2001)

SKILLS

Hardware

  • 386-Pentium installation, configuration and troubleshooting

  • Expansion card / component installation and configuration

  • Peripheral device configuration and troubleshooting

Networking

  • Basic network design and installation

  • Server and Workstation installation and configuration

  • Network administration and troubleshooting

  • Remote access / Internet operations

Operating Systems / Software

  • MS-DOS, Windows 3.1 / 95 / 98 / NT 4.0 / 2000  Workstation and Server

  • Office 2000 installation, configuration and component operations

 

Professional Skills

  • Written and oral communication

  • Human relations and ethics

  • Bilingual-Spanish (speak, read & write)

 

EDUCATION

2000-2001     San Antonio College of Medical and Dental Assistants

                       San Antonio, TX      Computer Network Specialist Program

 1998-1999   University of Texas at San Antonio     San Antonio, TX

                        6 hours completed

1989-1998        Palo Alto College                         San Antonio, TX

                       60+ hours Core/Marketing  Completed

EMPLOYMENT SUMMARY

SBC Corporate Call Center-Pacific Bell Sales Agent (mostly Spanish)

  • Selling custom calling services
  • Customer Service

Baptist Medical Center-Patient Placement Specialist / Super user

  • Gather, present, update proper registration procedures as approved by supervisors and management
  • Coordinate troubleshooting efforts
  • Patient registration (customer service)
  • Verification of Insurance
  • Collection of co-pays and deductibles

M & S X-ray and Associates

  • Greet and register patients before MRI
  • Alpha-numerical filing of films and reports
  • Verification of Insurances/ Workers Compensation Claims
  • Collection of co-pays and deductibles