Arnel S. Arrogante 8354 Bent Waters
San Antonio, TX 78239


Contribute to the reliability of a successful network through knowledge, skills, and problem-solving techniques. Apply expertise in networking solutions acquired through professional certifications and experience.


  • A+ Certified Service Technician
  • Network+ Certified Professional
  • i-Net+ Certified Professional

  • Certified Internet Webmaster Associate

  • International Webmaster's Association/Certified Web Professional Associate

  • Certified Computer Service Technician
  • Certified Network Systems Technician

  • Installing and Configuring Windows 2000 Professional
  • Installing and Configuring Windows 2000 Server
  • Managing a Windows 2000 Network Environment


  • Microsoft Certified Systems Administrator


Knowledge & Skills

  • Install, setup and administer servers and workstations on LAN with Windows 2000, NT 4.0, and 9x
  • Install and configure Network Address Translation (NAT) server for Internet access from a private network
  • Configure and administer DHCP, WINS and DNS services to implement a functional intranet
  • Deploy Remote Installation Services (RIS) in order to remotely install operating systems using Windows 2000
  • Install, configure, administer Virtual Private Networks (VPN)
  • Manage users and computers through use of group polices
  • Load, configure and troubleshoot WINS, DNS, DHCP, NAT and Print servers
  • Load, configure and troubleshoot MS-DOS, Windows 3x, 9x, XP, NT 4.0 Workstation /Server, 2000 Professional /Server 
  • Create, build and maintain web pages with Dreamweaver and CorelDRAW Graphics Suite
  • Install and troubleshoot device driver and driver signing policies
  • Copper cabling installation including: patch and crossover cables as well as punch down blocks with Cat5 and Cat5e UTP cable
  • Troubleshoot, install and configure expansion cards: modems, NICs, hubs, sound cards, video cards, and routers
  • Install, remove, configure and troubleshoot peripheral devices
  • Troubleshoot, install, remove and configure AT-ATX motherboards
  • Ability to remove, install and configure CD-ROM, CD-burners, hard drives, floppy drives, removable drives and power supplies


SACMDA, IT Department                                      San Antonio, TX
  • Computer Networking Specialist Graduate 2003
  • Completed 900 hours/diploma
  • Successfully completed over 315 hands-on training projects, including building computers, loading and troubleshooting PC software and hardware, and supporting and administering Windows 9x, NT 4.0 and 2000 networks.
  • Award for academic achievement
ITT Technical Institute                                            San Antonio, TX
Electronics Engineering Technology                       03/99-03/01
Associate of Applied Science Degree
  • Topics of emphasis at ITT:
  • AC/DC Circuits
  • Solid State Devices 
  • Digital Systems
  • Physics I
  • Physics II
  • Written Communication
  • Sociology of Change
  • Integrated Circuits
  • Microprocessors
  • Computer Hardware& Operating Systems
  • Algebra and Trigonometry
  • Economics

Work History

Eckerd Drugs Company                                          San Antonio, TX
Assistant Manager                                                  7/97-present
  • Provide a high level of customer service and satisfaction.
  • Work well in a fast-paced, multi-faceted environment with customers at all levels.
  • Manage and ensure a high degree of accuracy and attention to detail in the performance of duties throughout the store.
  • Handle technical issues involving the backup to the network and the troubleshooting of software problems on IBM terminals and the Norstar phone systems.
  • Handle inventory control utilizing an Oracle database.
  • Handle data entry on a daily basis for all business transactions.
  • Perform administrative and operational support for store management, while functioning as a team leader.
DSTI-Decision Systems Technologies, Inc.          San Antonio, TX
Oracle Applications Help Desk Technician           3/02-10/02
  • DCPDS (Defense Civilian Personnel Data Systems) Help  Desk activities include:
  • Ensured "Help Desk" phone coverage for components of issues called in from the field during business hours.
  • Provided 24-hour Help Desk coverage via pager, for required actions outside normal business hours
  • Created, modified, reassigned, and closed out Problem Tickets/Maintenance Reports
  • Monitored high priority issues on a daily basis for action and updating.
  • Supplied weekly and monthly reports of all reported issues and their current status.
  • Created Technical Assistance Requests (TAR'S) in Metalink for unresolved Oracle applications issues, requiring further action for  Oracle, and tracking them for resolutions and updates for DCPDS.
  • Applications utilized for tracking and reporting DCPDS issues include:
  • Remedy Action Request System 4.0
  • Test Director 7.2 systems
  • Metalink 2.0
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Oracle Federal HR 10.7
Arch Wireless                                                          San Antonio, TX
Repair Technician                                                    3/01-3/02
  • Performed electronic and component troubleshooting analysis using an oscilloscope, electronic desoldering station and function generator.
  • Repaired digital and analog pagers.
  • Identified and troubleshot system problems.
  • Interpreted and determined from technical schematic drawings work needing to be performed.
  • Performed surface mounting of components.
  • Provided operational support.
  • Possessed and kept current a strong electronic fundamental skill set.